Terms & Conditions

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us using the form below, email communications@sevsafe.co. uk or phone us on 01242 525 811 to request a return. .

Return Conditions
• You have 14 days from the date of purchase to initiate a return.
• Returned items must be in their original condition, unused, with all original packaging.
• Items are packaged securely for transit.

Return Process:
• Contact us to request a return.
• We will provide you with instructions on how to return the item(s).
• You will be responsible for the cost of returning the item(s).
• Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund or exchange.

Refund Options:
We offer the following refund options:
• Full Refund: A refund to the original payment method.
• Exchange: For an item of equal or lesser value.
• Store Credit: To be used for future purchases.

Exclusions:
• Products which have been made specifically to your recommendations (customs) cannot be returned.
• Products which have been damaged in transit will be replaced.

Contact Information:
For any questions or concerns regarding our returns policy, please contact us at communications@sevsafe.co. uk or phone us on 01242 525 811.